POOL4TOOL WebEDI For Complaint Management

Automatically transmit complaints with your ERP system to your supplier and receive 8D reports back into your ERP system.

Benefits:

• No manual entry of 8D reports
• Automated testing of your supplier's response time
• Higher security and lower margin of error
• Acceleration of complaint handling and servo loops
• Full documentation of complaint processes, including attachments and graphics
• Low adaptation work for your quality control staff
• Easy monitoring of all events and deadlines
• Automated generation of a knowedge database
• Highest supplier acceptance
• Simple integration of new suppliers
• Better and more trackable processes on the supplier side
• Fixed monthly fees, independent of transaction volumes or the number of suppliers
• No stressing of your SAP system or internal IT infrastructure

Highlights:

Full SAP Integration

Complaints are automatically transmitted into POOL4TOOL. Every single activity of the 8D report is forwarded into SAP and continuously updated.

Compliance With Standards

POOL4TOOL's complaint management is based on the latest QDX standard 1.1.

Knowledge Management

Automatic setup of a knowledge database, based on a standardized list of problems, including solutions.

Integration Of Documents

Includes the transmission of all relevant documents, such as graphics, descriptions, inspection reports, and / or inspection instructions.

Easy Integration of new Suppliers

Send complaints also to new created, not yet registered suppliers. POOL4TOOL creates transaction-related access codes that are by e-mail to the supplier, similar to the TAN system in online banking.